Our Fitness Center (“The Olympic Club“, “we“, “our“, “ours” and “us“) takes the issue of safeguarding your privacy seriously.
Our privacy policy (“Privacy Policy“) describes the following:
• what data or information we collect from guests, customers, lessors, lessees, tenants, vendors, suppliers, including prospective or potential ones, and you, as well as visitors to .com, affiliates and/or third party websites (“Guest”, “you”, “your” and “yours”)
• the way in which The Olympic Club uses this data or information to better serve the needs of our Guests and Members
This Privacy Policy has been adopted by all of the distinct legal entities that manage and operate The Olympic Club. Those entities include MBK Hotel & Tourism Company Limited and its direct and indirect subsidiaries and affiliates, and all of the separate and distinct legal entities that manage The Olympic Club managed fitness centers. References to “we” or “The Olympic Club” throughout this Privacy Policy, depending on the context, refer collectively to those separate and distinct legal entities.
TABLE OF CONTENTS
What is Personal Information?
Why is Personal Information Collected?
1. To prove superior customer service to our Guests and Owners
2. To keep our Guests informed
3. For Marketing Research
How is Personal Information Collected?
4. On theolympic-club.com
A. Initially upon contact with theolympic-club.com
B. While browsing theolympic-club.com
C. Making a Purchase on theolympic-club.com
5. When becoming a member of the Fitness Center
A. On theolympic-club.com
B. Via Corporate Reservation Offices - fitness branches
How do we store Personal Information?
1.At the Fitness Centers
2.In Marketing Databases
What information is not secure?
If I have created a Member or Guest Profile, how is my Personal Information treated?
What information may be exchanged with MBK Hotel & Tourism?
What Personal Information may be provided to third parties?
How do I access / revise my Personal Information?
How long is my Personal Information retained?
How will I know if there are changes to this Policy?
How Is Personal Information affected by business transfers?
What laws apply to this Privacy Policy?
To whom do I direct questions or concerns regarding this Privacy Policy?
What is Personal Information?
The term “Personal Information” refers to information about you as an individual, such as your name, address, age, gender, image and credit card information.
Why is Personal Information collected?
1. To Provide Superior Customer Service to our Members and Guests
Your Personal Information is collected to assist us in providing the services you request at any of our Fitness Centers, to ensure we meet your needs while you using our facilities and/or to allow us to contact you in relation to matters that arise from your use of these facilities. Our goal is to provide you with superior customer service, whether you visit us once or many times. By keeping certain usage-related Personal Information on file, such as information regarding member and guest history and itemized spending, members and guests have the ability to confirm prior transactions and reconcile statements or invoices.
2. To keep our Members and Guests informed
We may use the Personal Information you provide and that we collect from our business partners to send you newsletters regarding our Fitness Centers and to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, for example, a customer relationship management company and/or a marketing and communications company. These companies are under contract with The Olympic Club and are contractually required to protect all Personal Information to which they have access. If you do not wish to receive information from The Olympic Club, you may advise us at one of our Fitness Centers or send an e-mail to: sales@theolympic-club.com
3. For Marketing Research
Finally, we may wish to contact Members and Guests to conduct surveys or focus groups to receive your views of our facilities and service delivery. Such information may be collected by a third party under contract with us and they will be contractually required to protect your Personal Information as explained below. Occasionally we will combine information from a number of Members and/or Guests to better understand trends and expectations. When this occurs, all identifiers are removed and the aggregate information cannot be linked to any specific Member or Guest.
How is Personal Information Collected?
A. Initially upon contact with theolympic-club.com
When you visit theolympic-club.com you are initially given a “cookie”, and your computer is assigned an ID number. A cookie is a commonly used piece of software that tracks an individual user’s preferences, and is capable of enhancing your visit to the site. Cookies allow us to provide a customized experience without the visitor having to remind us of his or her preferences each time she or he visits theolympic-club.com. If you log in as a registered user, our cookies may collect personal information for marketing purposes, and to make content on theolympic-club.com more relevant and easier to use. theolympic-club.com cookies are used to enhance your experience on theolympic-club.com to provide you with The Olympic Club targeted advertising that may be of interest to you. We do not share your activity on theolympic-club.com with other third parties, nor do we collect information from other websites you may visit, except for (i) conducting our normal business, (ii) as required by applicable laws, and (iii) with your consent and/or request from time to time. By not blocking the use of cookies, you will be deemed to have consented to the use of such cookies by The Olympic Club.
We also use cookies to collect and maintain aggregate website data (such as the number of visitors to a particular site), which helps us see which areas are popular with our users and which are not. Among other things, this helps us improve and update the site, based on such data as total number of visitors and pages viewed.
If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. Visitors should understand, however, that rejecting cookies will affect your ability to benefit from the conveniences afforded by the use of cookies, and you will not be able to use certain customization features associated with creating a user profile. Please note that because this is a setting on your browser, this adjustment may also block cookies for any website you visit.
Once you have visited theolympic-club.com and accepted our cookie, an ID number is automatically assigned to your computer or mobile device whenever you visit theolympic-club.com. Despite the fact that you remain anonymous until you enter Personal Information on the website, the ID number allows us to log your session, so that we may better assist you should you need individualized service or support. Once you enter Personal Information on the website, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of information that appears to be of particular interest to you.
B. While browsing theolympic-club.com
While in the process of browsing theolympic-club.com, you also provide us with information that does not reveal your personal identity, for example, for what type of fitness program you are seeking information. We use this aggregated, anonymous data mainly for editorial purposes, but we do not connect it to any Personal Information, such as your name or address. While you explore theolympic-club.com for information that interests you, you will provide Personal Information when you create a profile or sign in to access an existing profile. While browsing theolympic-club.com, you may also wish to put in a specific “Information Request” about our facilities, or you may wish to participate in one of our online surveys or promotions. To respond to this request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip/postal code, e-mail address, and phone number.
In the event you choose to provide us with this information, we will only use it for the purpose we have specified to you, including under this Privacy Policy. We will only e-mail you if you want us to, and you can choose a number of alternate methods by which to receive a reply to a request. Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy. If you are uncomfortable providing this information over the Internet, you can always call our office at +66 (0) 245 4658 for more details. If you wish, you may also submit your e-mail address in order to be placed on a subscription list or to receive other information about our products and services. You will be placed on a subscription list only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to anyone. In the event you choose to join one of our subscription lists, you may ask to be removed from the list at any time.
You will always have the ability to accept or decline any form of communication from The Olympic Club. If you wish to receive information regarding any particular branch of The Olympic Club you can utilize the link on theolympic-club.com. If you utilize the link, you will be advised that you are now on the affiliate and/or third party websites and that any information you provide through the affiliate and/or third party websites will be protected by the affiliate and/or third party in accordance with the affiliate’s and/or third party’s privacy policy.
C. Making a Purchase on theolympic-club.com
When making a purchase, such as a gift card, you will be asked to complete a form that includes your contact information and payment information. The form is secure. When the form is complete, your credit card number will be verified using a checking sequence, and once this is confirmed we authorize payment for the amount shown on your order form. Once your transaction is confirmed you will see a ‘Thank You’ screen and if you requested an e-mail confirmation it will be sent within a few moments. Again, due to the personal nature of the information you provide when making a purchase through theolympic-club.com, the form is secure, such that your credit card number is protected with encryption technology. Purchasing transactions are assisted by third party processors that are required by contract with us to protect the privacy of your Personal Information.
We retain a log file of transactions at theolympic-club.com, excluding your credit card information, connected to your ID number. We will then use that information to assist in any inquiries about your transaction. We also occasionally combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.
2. In Marketing Databases
The Olympic Club maintains databases of Member and Guest information which are used for marketing, promotional and research purposes. Members and Guests will only receive such information if they have provided permission on their membership or registration cards, on theolympic-club.com, or in some other form. Any information sent provides a clear notice of how to discontinue receiving promotional materials.
What information is not secure?
We endeavor to protect the privacy of your account and other Personal Information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place we cannot guarantee the security of any Personal Information in databases hosted by third parties.
When you log-in to complete or modify a Membership Profile or Guest Service Profile, your online interaction with us is protected from eavesdropping using the highest level encryption technology based on the browser you use. In order to ensure your privacy and the protection of information you choose to share with us, we allow only encrypted communications from all of our web forms.
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
Finally, to be prudent, please be sure to always close your browsers when you have finished using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion.
If I have created a Member or Guest Profile, how is my Personal Information treated?
If you are invited and elect to create a Guest Profile on theolympic-club.com, you will be asked to furnish specific Personal Information. You will also be asked to provide a password for use each time you log-in. Once you have created a Member or Guest Profile, we may add online session data to your Member or Guest Profile on subsequent visits to our website. When you provide information, including revised information to your Member or Guest Profile, we may use the information you provide to update other databases maintained by us.
By completing your Member Profile you are considered to have provided consent to share your Personal Information within THE OLYMPIC CLUB in accordance with this Privacy Policy.
What information may be exchanged with MBK Hotel & Tourism?
Information is shared with MBK Hotel & Tourism in certain limited circumstances, particularly where health or safety concerns have arisen in the past. Preference information may also be shared to enhance your experience.
Further, if a member or guest does not pay an outstanding account on time, or acts in an unlawful manner in regards to payment obligations, this information may be shared among accounting personnel at others in MBK Hotel & Tourism.
What Personal Information may be provided to third parties?
Agents, contractors or third party service providers of The Olympic Club may receive your Personal Information in the course of providing services to The Olympic Club to better serve your needs as a Member or Guest. Using contractual or other arrangements, The Olympic Club ensures these parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Policy.
Personal Information is shared with third party developers of the The Olympic Club (or their authorized agents). The particular developer’s website can be consulted for the developer’s policy on the collection, storage and use of such information.
We will only share Personal Information about you outside The Olympic Club without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent; (c) if your visit has been paid for by a third party we will provide billing information to the paying party; or (d) if you have failed to pay amounts owed to any of MBK Hotel & Tourism.
If The Olympic Club suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
How do I access / revise my Personal Information?
You may request to access / revise to your Personal Information held by us by taking the following steps:
If you are a The Olympic Club Member or Guest:
Step 1: Contact our office:
· via e-mail at sales@theolympic-club.com
· Mark as “Personal Information Request” together with your first name and last name and contactable telephone number
Step 2: Wait for our staff to contact you. This may take a few days
Step 3: To identify you as the owner of the Personal Information requested
· Our staff will require you to produce some form of photo identification (e.g. a copy of a government-issued identification with signature, a passport or a driver’s license), home or business addresses, phone numbers and information of your stay, if relevant, at Pathumwan Princess Hotel). You will also be asked to sign a request form.
How long is my Personal Information retained?
Your Personal Information will be stored for the period of time required by law in the jurisdictions of The Olympic Club holding the information. It may be stored indefinitely by The Olympic Club as long as there is a business purpose for doing so. From time to time we may delete your Personal Information if you have not visited with us for a certain period of time.
How will I know if there are changes to this Policy?
Our Privacy Policy may change from time to time and we will post the revised policy on theolympic-club.com so you are always aware of how we treat Personal Information. Without your express consent we will not reduce your rights under this Privacy Policy with respect to Personal Information already collected about you.
How Is Personal Information affected by business transfers?
Personal Information and/or other information required for the business transaction between the Member/Guest and The Olympic Club may be shared with the third party within MBK Hotel & Tourism, but all Personal Information is considered to be proprietary to The Olympic Club. If we cease to manage a particular branch of The Olympic Club, all Personal Information remains with The Olympic Club.
What laws apply to this Privacy Policy?
MBK Hotel & Tourism Company Limited does business as The Olympic Club and is a Thai company limited incorporated under the laws of Thailand. As such, laws and regulations in respect of data privacy protection apply to our company. We apply the requirements of these laws and regulations to how we handle all Personal Information wherever received, and The Olympic Club also complies with the local privacy laws of the jurisdiction where it is located. All transfers of Personal Information between countries will be subject to the terms of this Privacy Policy and in compliance with these laws.
To whom do I direct questions or concerns regarding this Privacy Policy?
Questions or concerns regarding this privacy policy should be directed to the Data Protection Officer by writing to the following address: sales@theolympic-club.com
Mark as “Question on Privacy Policy” together with your first name and last name and contactable telephone number